Gaming Dev Support Needs Change!

This is both a video topic I covered on stream and something I’ll dive into in this article. If you’d prefer to listen, you can find the video over on YouTube.

Call of Duty Warzone Rant

Gaming companies, at least the majority have had a really poor job in providing support to it’s customers. From Blizzard restricting what support staff can and can’t do to companies paying the lowest dollar for a call center that has no real power other than to listen to you complain. Now a days more often than not they’ll not come with a telephone number or an email. Effectively they provide no support for the Games as a Service products they have been so desperate to release to expand the life cycle of a game and hold back content that should have been in there … in the first place. Developers rely solely on updates which usually come every few months. But if you have an actual problem? You’re out of luck. Heck some of them will even direct you to the support services of companies like PlayStation or Xbox which have nothing to do with it. Say, you have a problem with Call of Duty, they actually tell you to contact PlayStation like they somehow have any ability to deploy bug fixes and fix server issues.

I think, enough is enough. As someone that’s been supporting a B2B SaaS Product, the thought of us closing down our ticket desk, support phone number and telling our customers, go follow our twitter would get me laughed out the industry. Game companies are obviously different because you’re dealing with a different customer base. It’s a bunch of gamers. Some kids, some kids pretending to be adults. But that is your customers. If you are happy to take their hard earned $60 sometimes more once monthly subscriptions and in-game transactions are out the way, you can listen to their feedback. It’s unforgivable that these companies treat their customers like muck on a pair of shoes. If you don’t want to get into the industry of hearing complaints and things going wrong, get out of the IT Industry and especially the software development industry.

Before I get any further, I do want to state there is some fantastic companies out there that provide great support. I’m all for modernizing support and doing it through social media, but you need to provide that at an adequate level. The Pandemic has shown who truly doesn’t have a grip on their staff. With warnings everywhere that support levels might be higher than usual and they might not have the staff…. how? It’s a support role, it can be done in the bath tub or on the M25 commute at the side of the hard shoulder. I’m not going to pretend like I know their process and I know how it works. But what I know is it doesn’t work right now. Activision provide you a few options. 1. Ask the Activision forum, great a bunch of people having the same issue as me all arguing about it, that’ll go well. 2. Is check support articles and number 3 is ask an “Activision Ambassador” Whatever the hell those people are, they aren’t open on a Sunday apparently…. a global 24/7 Gaming empire shuts on a Sunday. Okay.

I think there’s a few things that companies should be REQUIRED to provide if they’re trying to provide a service to business or normal customers. It isn’t up to the law to do this, it’s us as consumers that should take the boot off our heads and realize that if we stop buying their products, they’ll need to tell their shareholders they messed up and will be required to give in to the demands of their customers in order to make money. It’s capatalism and we have as much power as they do, as long as we work together. Companies should have to:

  • Provide a toll-free phone number that people can phone and reach a REAL person which can take details of the complaint with a reference number at the end so you can see about updates.
  • Provide an email address so you can email evidence and help staff diagnose issues.
  • Provide a business address which can be visited. For some reason if I get a faulty washing machine or other appliance. I pack it back up in my car, bring it back to the shop and explain why I want a refund. Games are excluded from that process, to the point where most times the public isn’t allowed in these offices or they can’t deal with these requests…. why? Again, they treat their customers like they have 0 rights to actually get things resolved.

If these gaming companies are going to cut out the middlemen like Game stores and keep all the profit for themselves, create their own launchers and take over your computer with intrusive anti-cheat software, then the least they can do is listen to your complains. Process your refund and answer why they ship poor products and refuse to take feedback on board. The law should be involved, but let’s be honest, who’s really going to take an upset gamer seriously. Most of the internet always laughs whenever gamers have issues. There’s always something more serious going on, however peoples hobbies are important to them, especially slimy companies getting away with abusing consumer rights. Australia usually always has a case going regarding x Company doing something bad, here’s a fun one!


In my experience, whenever you need help, want a refund or just want to get your game fixed game companies make the process as hard as possible because I believe they hate the customers that they service. They know that 13 year old Timmy is going to phone up wanting free v-bux, they know the service will be wasted on pointless queries that isn’t their fault. My issue comes with the fact that it’s only gaming companies that seem to get let away with not helping their customer base. Self-service is what it is all about these days but how does self service actually get issues resolved? I’ve written about issues such as the Call of Duty Out of Memory error that still isn’t fixed. I should be due a refund because that game still doesn’t work yet I had to fix it using my own experience and time. I don’t have an option to get that resolved. Needless to say that they usually deny refund requests after 2 hours. How is 2 hours an accurate representation of anything. Just because I managed to wash my clothes for 2 hours before my machine broke doesn’t mean that I’m now not due a refund. I still have rights and I still usually can get a replacement, the issue fixed or a refund. Gaming Companies have been ripping profit out of the industry and back towards their investors for years now. I opt that we demand changes to how they treat customers and show everyone a bit of respect. It’s the least they can do when they jack up the prices, demand monthly payments and hide everything behind in-game transactions.

I expect some of you won’t agree. If you don’t comment below and I’ll address any concerns. This isn’t directed at indie studios by the way. They usually give a damn when people buy their products and actively talk to the community in a fantastic way.


How to Fix Call of Duty Modern Warfare Remastered Out of Memory Error

Not to be confused with my last blog post on Modern Warfare 2 remastered, this one requires some slight tweeks to get it working. Sadly after the years this game has been released on PC, this issue still isn’t fixed. But I have a fix for you!

  • Extract the above players2 zip to your Call of Duty Modern Warfare remastered install directory, in my case this would be F:\SteamLibrary\steamapps\common\Call of Duty Modern Warfare Remastered
  • Launch the game

Issue here seems to be that this game will not create the configuration files in the install directory… why? Lord knows, but it throws this error because it assumes there isn’t enough space to write to the disk. Which of course is incorrect.

Shoddy incorrect error messages and bugs that have existed since years ago, shame on Infinity Ward.

The big difference between Modern Warfare and Modern Warfare 2 is that Modern Warfare 2 required the step with getting the Blizzard Account ID. Since this game was released on Steam, that isn’t required.


Call of Duty Modern Warfare (2019) Campaign Realistic Playthrough

In this post we’ll be playing every mission on Realistic and showing you to complete it. Packed full of Drones, Sniping and stealth, it’s a hard campaign but well worth the reward with how pretty the game overall looks. I’ve never played a Call of Duty which looked this good and sounded this good. Seriously rivals Battlefield.

Mission 1 – Fog of War
Mission 2 – Piccadilly
Mission 3 – Embedded
Mission 4 – Proxy War
Mission 5 – Clean House
Mission 6 – Hunting Party
Mission 7 – The Embassy
Mission 8 – The Highway Of Death
Mission 9 – Hometown
Mission 10 – The Wolf’s Den
Mission 11 – Captive
Mission 12 – Old Comrades
Mission 13 – Going Dark
Mission 14 – Into The furnace

And with that ends our Modern Warfare 2019 series. Hope you’ve enjoyed, happy to take any questions below!

Honestly, I enjoyed the campaign much more than I thought I would. Story was pretty solid, missions were very fun, just wish the AI actually posed a challenge rather than being impossible to combat sometimes.


FIX: Out Of Memory Error. You are Probably Low on Hard Disk Space. (12) Modern Warfare 2 Remastered

Quick fix on this error. To be clear I tried the following solutions:

  • Safe Mode with Networking
  • Creating a players2 folder in the install directory
  • Launching just the exe
  • Reinstalling the game
  • Reinstalling

None of these worked. However this solution worked for me. First download the zip file below

  • Extract this to your Call of Duty Modern Warfare 2 Remastered install directory, for me this is here. C:\Program Files (x86)\Call of Duty Modern Warfare 2 Campaign Remastered
  • You should now have a players2 folder in that directory along with a Data folder and a main folder
  • Go inside the Players2 folder and rename the folder in there to your Blizzard Account ID. You can find this by going here:
  • Open Dev Tools (Right click Inspect Element)
  • Go to Application
  • Inside the application window go to Local Storage
  • Click the
  • And follow the screenshot to find your account ID.

Once you have your account ID, rename the folder called 125568351 to whatever your blizzard accountID is. You should see it in the bottom left of my screenshot. This is inside the players2 folder and your game should now launch. If the game asks do you want to launch in safe mode? Click no. If the game asks if you want it to auto detect video settings, also press no. Sometimes if you press yes it’ll still fail to launch!

There seems to be an issue with Call of Duty Modern Warfare 2 Remastered creating this folder. Hence why it complains about disk space as I presume that’s just the default error it gives when it cannot create a folder or a file.

Many thanks to the reddit user /u/itsyuka for finding this fix! All credit goes to them.


Call of Duty World at War Veteran Campaign Missions Playthrough

I’ve created a playlist of my Call of Duty World at War Veteran playthrough. One of the best campaigns in my opinion in Call of Duty history. It doesn’t get much better than some WW2 action and it doesn’t even feature a D-Day. Something which the new Call of Duties totally fail to capture.

See all videos here:

Semper Fi – Mission 1
Little Resistance – Mission 2
Hard Landing – Mission 3
Vendetta – Mission 4
Their Land, Their Blood – Mission 5
Burn Em Out – Mission 6
Relentless – Mission 7
Blood and Iron – Mission 8
Ring of Steel – Mission 9
Black Cats – Mission 10
Mission 11 Blowtorch & Corkscrew

Mission 12 – Soon

Mission 13 – Heart of the Reich
Mission 14 – Downfall

Check this space as more will be coming soon…